Privacy Policy

B&G Water Heaters LLC PRIVACY POLICY

This is a privacy policy (referred to as ‘‘Policy’’ henceforth) that is intended to inform you of the type of information that B&G Water Heaters LLC (henceforth referred to as ‘‘us’’ or ‘‘we’’) collects, as well as our practices and policies pertaining to the collection, use and disclosure of this type of information through our web pages located at our website www.waterheatersnw.com (referred to as ‘‘Site’’ henceforth).

Please make sure to read this Policy carefully because by using the Site, you acknowledge that you fully understand the terms laid down in the Policy and agree with them, and that you freely consent to the manner in which we may collect, use or disclose any foregoing information. If you do not agree with any terms laid out in the Policy, please refrain from using the Site.

We reserve the full rights to change the provisions outlined in this Policy at any time based on our discretion. We, however, will alert you about any changes or updates that have been made to the Policy. We strongly encourage you to review this Policy from time to time so that you keep yourself well-informed about how we use the information you provide us in the Site. If you continue using the Site after these changes have been made and you have been duly informed about them, then this will automatically be taken to mean that you accept those changes.

What Kind of Information Do We Collect?

  • Personal Information:

    We only have access to the personal information that you provide to us directly on the site such as your name, date of birth, credit card number, social security number, telephone number, mailing or billing address, and email address and preferences. We never share, sell or rent any of your Personal Information to anyone or any party. We are the sole owners of any Personal Information collected from you on the Site.

  • Information Collected through Automated Means:

    We or any of our third-party service providers and/or advertisers may use a variety of technologies that automatically collect information pertaining to how the Site is accessed as well as used (Usage Information). Usage Information may include things like number of pages served, user’s browser type, user’s operating system, time of visit, number of visitors and the website visited by the user immediately prior to visiting the Site. This statistical data provides us with useful information regarding the pages that receive the most visits, how long visitors stay on the site, and any hyperlinks they click on the Site. We use such Usage Information to keep the Site fresh by tailoring our content so that it is able to better meet your interests. Usage Information is generally non-identifying; if, however, we in any way associate it with you as a specified and identifiable person, we immediately treat it as Personal Information.

  • Device Identifiers:

    We also collect various types of ‘‘Device Identifier’’ information in the course of collecting Usage Information. This includes things like unique identifiers for different Devices such as computers and mobile devices or Wi-Fi cards and other devices that the user use to access the Site. Whenever you visit the Site, our computers identify the type of device that you use to access the Site. We use this type of information to identify repeat visitors to the Site, and can also use it to enhance the Site or send you targeted advertisements. We sometimes may associate your Device Identifier with your Personal Information.

  • There are various types of technologies, including Device Identifiers, which we use to collect various types of Usage Information. These include, but not limited to:

  • Cookies:

    Cookies are special data files that are placed on a user’s Device when they visit the Site. We may use cookies to collect and store certain types of information about you. These include persistent cookies that stay on your computer until you delete them or session cookies that expire once you close your browser.

  • Web Beacons:

    We sometimes use web beacons (these are also known as web bugs, pixel tags, Internet tags, tracking pixels and clear GIFs) to help us to collect information about how you interact with our contents and ads. A web beacon is a transparent graphic image that can be placed on a web page or in emails to indicate that a web page or email has been viewed or an email has been forwarded. These web beacons are used by third parties to obtain various kinds of user information such as the IP address of the user’s computer, the URL of the page on which the beacon is located, the time when the user viewed the page, the type of browser used to access the page and information in cookies used by third-parties. A web beacon is also capable of telling you to get content from a different server.

  • Both cookies and web beacons (collectively known as ‘‘Site Cookies’’) may help us to track the interests of our users so that we can use the information to enhance the quality and effectiveness of our Site, track user actions on our Site and track the effectiveness of ads.

    Nazler Digital Agency

    We work closely with a company known as Nazler Digital Agency that assists us in advertising our products and services. One of the ad products that we sometimes use from Nazler Digital Agency is a retargeting product that helps Nazler Digital Agency to display your ads that you view on our Site on other sites and third-party networks by Nazler Digital Agency. Nazler Digital Agency is able to do this by using special cookies that it provides to its third-party partners (collectively known as ‘‘Advertising Cookies’’). These Advertising Cookies are used for the sole purpose of showing you advertisements to our Site and are never used in any other way. Moreover, Nazler Digital Agency never links or connects the information generated by the Advertising Cookies to any Personal Information that you provide.

    Please note that Nazler Digital Agency has the ability to access all the information that is collected and retained in the Nazler Digital Agency Platform for purposes such as campaign assessment and quality assurance.

    If you have any questions about Nazler Digital Agency or the Advertising Cookies it uses, please feel free to contact the company at [email protected]

    Analytics

    We use two main products to analyze your activity on the Site. These are Nazler Digital Agency’s tracking technology, and/or Google Analytics. These tools help us to understand how our users use the Site and enable us to enhance user experience on our Site.

    How Do We Use the Information that we collect from you?

    We use the information that we collect from you to respond to you regarding the reason why you contacted us. We use the information in the following ways:

  • Registration:

    A visitor to our Site might need to complete a registration form first in order to use it. During the registration process, the user is usually required to provide certain types of information including their name and email address. This type of information is used to contact the user about the products or services on our Site that they might have expressed interest in. The user is also at liberty to provide demographic information such as their age or gender, though this is not an absolute prerequisite.

  • Orders:

    We request information from you when you are filling out the order form. To our products and/or services, it’s necessary for you to provide us with contact information such as your name and shipping details, as well as your financial information such as your credit card details. We use this information for billing purposes and also for fulfilling your orders. If any problems arise during the fulfillment process, we use this information to contact you.

  • Surveys and Contests:

    Our Site may request for user information via surveys and contests from time to time. Participation in these surveys or contests is always completely voluntary and the user can choose not to participate or disclose any information about them. The information requested may include your name and shipping address, as well as your demographic information such as age or zip code. The contact information is used to notify the winners of these contests and award prizes. Survey information is used for monitoring user satisfaction about our products and / or services and to improve user experiences on our Site.

  • Customer Service:

    We may contact you via email at a future date to tell you about new products and/or services, the availability of specials or any changes and updates to the Policy. If you have specifically requested us not to contact you in future, we honor your request.

  • Chat:

    We may use the chat function on our Site to enable direct communication with your through our Site. We use this feature to assess your individual needs and also to gain your access your contact information so that we can discuss our products and/ or services with you.

  • Do We Share out Your Information?

    We, as a rule, never share, sell or rent any Personal Information to any third parties, unless you specifically authorize us to do it.

    We will not share any Personal Information with any third-party, other than our service providers, when fulfilling your requests and orders unless you specifically ask us to do so. Only our employees that require your Personal Information to perform specific jobs, such as our customer service reps or billing services employees, are granted access to your Personal Information. The servers and computers that we use to store any Personal Information are kept in a highly-secured environment.

    We may share users’ aggregated demographic information with our advertising partners. This kind of information, however, is not linked to any Personal Information that can specifically be used to identify any person or individual.

    We only disclose Personal Information when we believe in good faith that such a disclosure:

  • Is required by Law, including, for instance, in cases where it is done to comply with court orders or subpoenas

  • Will help to enforce our contests, policies, promotions, sweepstakes, and/or game rules, or help to protect your safety or your security, including the safety and security of your property and/or the property and security of our Site and that of third parties. In the event of Stan the Hot Water Man or all the company’s assets gets acquired by another company or entity, all of the Personal Information collected by the Site and using other means would be among the transferred assets.

  • Does The Policy Apply to any Other Websites that Links To Or From the Site?

    The Site may contain inbound links from or outbound links to external websites. Any Personal Information that you provide on linked sites or pages is directly accessible to the particular third-party and their privacy policy. This Policy only applies to our Site and not to such linked sites that link to or from our Site. As such, we are not responsible for any Personal Information on such sites. We strongly encourage that you learn more about the security practices of such sites before providing them with any of your Personal Information.

    Collecting Information from Children below 13 Years

    The Site is not intended for use by children under the age of 13. As such, Stan the Hot Water Man never knowingly collects or uses any Personal Information from such children. If we later become aware that we have unwittingly collected any such information from under-aged children, we make reasonable efforts to delete any such Personal Information from our servers and databases.

    What Pro-Active Steps do we take to safeguard your Information?

    B&G Water Heaters LLC takes a variety of measures that are designed to protect your Personal Information so as to prevent the loss, disclosure, misuse, destruction, unauthorized access or destruction of such information. We provide a host of electronic, physical and procedural safeguards to protect all Personal Information that we process and maintain. It is, however, important for users to be aware of the fact that no security measures are 100% impenetrable and no method of data transmission can be said to provide 100% guarantee against any kind of interception by unintended parties or misuse of such information. To offer an extra layer of protection to any Personal Information contained in your account, it’s imperative that you keep all your passwords highly confidential and avoid disclosing them to anybody. You are responsible for any incidences where another person gains access to the Site using your password. If you believe that such an incidence has occurred or that your password has accessed by any unauthorized parties, please let us know immediately.

    Miscellaneous

    The Policy and privacy practices of B&G Water Heaters LLC are exclusively subject to the State of Oregon laws in the United States. We have made no attempt to represent that this Policy and our company practices comply with the laws of any other jurisdiction or country. Users outside the United States who use the Site do so at their own discretion and are responsible for compliance with local laws to the extent to which such laws are applicable. If you reside outside the United States and use the Site, you consent to the transfer and processing of your information outside your home country.

    Questions?

    If there is any part about this Policy that you would like us to clarify, or any questions regarding the Policy, please feel free to contact us at 4241 SE 136th Ave, Portland, OR 97236, (503) 465.5111.